Course Description

IBM WebSphere Application Server V6.1 Problem Determination

Duration: 4 Days

Objectives:

After completing this course, students should be able to:

• Apply problem determination techniques
• Work with problem determination tools to isolate, identify, and resolve problems
• Identify frequently faced problems and resolve them
• Use IBM Support Assistant to help identify solutions
• Work and communicate more effectively with IBM Support team

Agenda

Day 1

 Unit 1 - Course introduction
  Unit 2 - Overview of WebSphere Application Server components
  Unit 3 - Using the IBM Support Assistant
  Exercise 1 - A guided tour of IBM Support Assistant
  Unit 4 - Problem determination methodology
  Unit 5 - Problem determination techniques and tools
  Exercise 2 - Introduction to problem determination tools
  Unit 6 - Introduction to JVM-related problems

Day 2

 Unit 7 - How to troubleshoot hangs
  Unit 8 - How to troubleshoot crashes
  Exercise 3 - Hung threads and server crash detection
  Unit 9 - Out-of-memory conditions
  Exercise 4 - Troubleshoot an out-of-memory condition
  Unit 10 - Database connection and configuration problems
  Exercise 5 - Troubleshooting database configuration problems

Day 3

 Unit 11 - Connection pool tuning and management problems
  Exercise 6 - Troubleshoot a connection pool problem
  Unit 12 - Security configuration-related problem
  Exercise 7 - Troubleshooting security problems
  Module 13 - Application deployment problems
  Exercise 8 - Troubleshooting problems with applications
  Module 14 - Server start failures
  Exercise 9 - Troubleshooting server start failures

Day 4

Unit 15 - Request flow and Web containers problems
Exercise 10 - Troubleshooting request flow and Web containers problems
How to troubleshoot Web services
Exercise 11 - Troubleshooting Web services
Unit 17 - Default messaging provider problem determination
Exercise 12 - Troubleshooting the default messaging provider
Unit 18 - Installation, update, and migration problems
Exercise 13 - Troubleshooting installation, update, and migration problems
Unit 19 - Course summary