Introduction:
This document explains the details of the WebSphere application server monthly support package; this includes the pricing details and the support details for Gold package.

                                          
Gold monthly Support Package Pricing:

Gold package Includes:

Production support issues resolution.
All the production support issues will be solved as top priority; dedicated WebSphere Application Server resource will be assigned to the project for up to 80 hrs.

Experienced WebSphere resources:
Our WebSphere Application resources are IBM certified Administrators. We have more than 10 years experience in IBM WebSphere Application Server.  Dedicated WebSphere Application Server resource will be allocated to the project.
In addition we have separate team of Performance Testers, Monitoring tools, and Quality Assurance. Separate shifts operate during daytime and night and will provide 24/7 support to your environment

Note: This package provide support for base and ND version of WebSphere Application Server. For support in WebSphere XD please refer to our platinum package

Production issues on the customer’s request.
All production issues will be fixed on clients request with high priority. Our experts will take full responsibility to resolve Web Server and Application Server related issues until they are resolved

Landscape Administration support: All administration upgrades or changes

• Applying WAS, and Web Server fix packs, feature packs etc
• Maintaining Staging, Development and Production environment
• Clustering and Workload Management Tasks
• Updating or Creating new environment
• Administering Users and roles
• Dynamic-Caching
• Adding or maintaining SSL certificate
• Configuring Websphere Application Server with other environments
• Write scripts to automate administration tasks

• Provide load testing support
• Tune your application server for better performance
• Configure monitoring tools such as ITM/ITCAM/Site-Uptime with your environment
• Monitor your environment and provide information on best practices
• Configure alerts to be send on any system issues

 Deployment of your applications on the application server.
Full takeover of the WebSphere application deployments on Staging and Production environments

Any performance related issues like performance tuning.
Complete guidance and performance tuning of WebSphere Application Server.

Setting up of source control tool like RTC/CVS/SVN etc
We help in setting up of Source control tool such as RTC/CVS/SVN for the centralized code management.

Testing and Bug fixing.

WebSphere Team Work Flow

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For more information, please dial 1-630-355-6292 (Monday - Friday: 8AM to 6PM), alternatively you can email us at info@royalcyber.com or Contact us and our team of consultants will assist you further